1. What types of beauty instruments do you offer?
We offer a wide range of professional-quality beauty instruments, including scissors, nail clippers, cuticle pushers, tweezers, and more. Our products are designed to meet the needs of both professionals and beauty enthusiasts.
2. Are your beauty instruments suitable for professional use?
Yes, all our beauty instruments are crafted to meet professional standards. They are made from high-quality materials and are designed to be durable and precise, making them ideal for use in salons, spas, and by individual practitioners.
3. How can I place an order?
Placing an order is simple! Browse our online store, add the items you want to your cart, and proceed to checkout. Follow the instructions to complete your purchase. If you have any questions, our customer service team is here to help.
4. Do you offer international shipping?
Currently, we primarily ship within Russia. If you are outside Russia and interested in our products, please contact us directly, and we will do our best to assist you.
5. What payment methods do you accept?
We accept various payment methods, including credit cards, debit cards, and online payment services. All transactions are processed securely to ensure your information is protected.
6. How long will it take to receive my order?
Delivery times vary based on your location and the selected shipping method. Generally, orders within Russia are delivered within 3-7 business days. You will receive a tracking number once your order is shipped, allowing you to monitor its progress.
7. Can I return or exchange an item?
Yes, we have a hassle-free return and exchange policy. If you are not completely satisfied with your purchase, you can return or exchange it within a specified period, usually 14 days, provided the item is unused and in its original packaging. Please contact our customer service team for further assistance.
8. How do I care for and maintain my beauty instruments?
Proper care and maintenance are essential to ensure the longevity and performance of your beauty instruments. Clean your tools after each use, dry them thoroughly, and store them in a dry, safe place. For more detailed care instructions, please refer to our website or contact us directly.
9. Do you offer discounts for bulk orders?
Yes, we offer special pricing and discounts for bulk orders. If you are a salon or a distributor looking to purchase in larger quantities, please contact us directly to discuss your needs and receive a customized quote.
10. How can I contact customer service?
You can contact our customer service team via email, phone, or through the contact form on our website. We are always here to help with any questions or concerns you may have.
11. Can I track my order once it has been shipped?
Yes, once your order has been shipped, we will provide you with a tracking number so you can easily monitor the delivery status of your package.
12. Are your products covered by a warranty?
Yes, our products come with a warranty against manufacturing defects. If you experience any issues with your purchase, please contact us for assistance.